Quality Assurance

We are a national industry leader known for our high quality standards. We use technology that allows us to perform detailed inspections, correct deficiencies, and track trends to improve services for client. We also manage our performance and generate client data in order to pinpoint accounts that need immediate attention.

Performance metrics and client reporting

Our performance metrics include:

• Service levels
• Service quality
• No shows
• Turnover
• Compliance to SOW
• Overall job scheduling and completion

Connecting with you

We are accessible to you 24/7.

We assign an account manager as the point of contact for every clients and ensure compliance in all aspects of service delivery. Area managers tour and communicate frequently with team leads, store managers, and facility managers to ensure SOW and standards are being met.

Our active approach avoids service delays and interruption in your day-to-day operations.

Our communication plan includes:

• Day-to-day communication between you and our team
• Client meetings including annual business reviews
• Regular and customized reporting
• 24/7 customer care